Frequently Asked Questions (FAQ)

Q: What kind of payment options do www.vetement1163.com offer ? 

www.vetement1163.com offers a variety of payment options as below:


  • Credit Card (Visa or Mastercard)
  • Debit Card
  • Online Transfer


  • Credit Card (Visa or Mastercard)
  • Debit Card
  • Online Transfer


  • Oversea Bank

Offline bank-in (cash or cheque) payable to www.vetement1163.com, please find our bank account information below:


Account No:514208632764

Account Name:VTMT 1163 SDN. BHD

After bank-in, please email us the scanned copy of the payment slip to us  at [email protected] with the following details:

1. Order reference no.

2. Your name and contact no.

3. Payment amount and indicate if cash or cheque.

4. Date and time of bank in

5. Cheque number if payment by cheque

Please note that order will only be processed after the cheque is cleared or cash is deposited.

Q: How secure is shopping with WWW.VETEMENT1163.COM ?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than www.vetement1163.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at www.vetement1163.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.vetement1163.com.

* SSL available only if you make payment through our payment gateway like (put your payment gateway name here)

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:


Q: I have signed up to www.vetement1163.com but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at [email protected] for technical assistance.

Q: I have a user account with www.vetement1163.com but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.vetement1163.com. The password will be sent automatically to the registered email address.

Q: I have a user account with www.vetement1163.com, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.

Q: Can I buy from www.vetement1163.com without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at [email protected] with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from www.vetement1163.com. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that www.vetement1163.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms www.vetement1163.com has processed your order. 

Order Shipped: This email confirms that www.vetement1163.com has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the  Return & Refund Policy  for more information on this.

Q: I can't find a particular product/item I want from WWW.VETEMENT1163.COM online store, what can I do ?

Kindly contact us at[email protected] or call us at 012-4711633 for further enquiries. We will try our best to assist you or recommend you an alternative. 

Q: Why my payment was declined?

This could be for many different reasons, however, PAYPAL is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:

- Some of the card/personal details entered does not match the information held by your Card Issuer

- You do not have enough cleared funds on your card to cover the amount of the purchase

- Your card has been reported as lost/stolen and been cancelled by your Card Issuer

- Your card has or is due to expire and has been replaced by your Card Issuer

- Your card has recently been replaced by your Card Issuer but not yet activated

- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)

- There may be a problem with your Card Issuer’s authorisation system

-- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or Online Banking through PAyPAL, please email us at [email protected].

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